Cancellation & Refund Policy

CalyHealth is committed to providing high-quality telehealth services. Please read this policy carefully before making a purchase. By using our services, you agree to the terms of this Cancellation and Refund Policy.

1. Subscription Services

Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.

The Subscription Services include access to providers, medications where appropriate, and online support. There is no guarantee of results or effectiveness of any treatment or care plan provided as part of your participation in the Subscription Services.

2. Cancellation Policy

You may cancel your Subscription Service at any time for any reason. To cancel, please contact customer service at support@rx.calyhealth.com and request a cancellation, or through the process outlined in your online account (if applicable).

To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If prior notice is not received within this window, your subscription will be charged in accordance with the then-current billing cycle and the cancellation will take effect on the subsequent billing date.

After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle. Subscriptions automatically renew on a recurring basis unless cancelled in accordance with this policy.

3. Refund Policy

If your Subscription Service is cancelled by notifying customer service at support@rx.calyhealth.com within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.

If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.

Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.

Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered to a patient in order to protect public health and safety. If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.

4. Medication Orders

Due to the nature of prescription medications and patient safety requirements, medication orders are non-refundable once a prescription has been issued and the order has been transmitted to a partner pharmacy.

Damaged or Incorrect Medication

Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at support@rx.calyhealth.com.

• Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.
• Incorrect items: Incorrect medications will be replaced by the pharmacy.

5. Provider-Initiated Cancellation

If your healthcare provider determines that you are no longer eligible for Subscription Services, your subscription may be cancelled. In such cases, a refund may be issued depending on medication status and timing.

If you have questions regarding an eligibility-based cancellation, please contact customer support at support@rx.calyhealth.com.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our support team:

• Email: support@rx.calyhealth.com
• Include your full name, email address on file, order or account number, and reason for the request

7. Changes to This Policy

CalyHealth reserves the right to update this policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

8. Contact Us

For cancellation and refund inquiries:
CalyHealth Support
Email: support@rx.calyhealth.com

For provider and clinical questions:
OpenLoop Health Patient Support
Email: patientsupport@openloophealth.com